Lesson Terms and Conditions

Music Box Academy

Our terms aim to be as fair as possible to the student and Music Box Academy, ensuring there is fair opportunity to catch up a missed lesson. 


Communication:

Any questions or concerns regarding lessons, absence notifications or the like must come through musicboxacademynz@gmail.com. Any other communication verbal, through your tutor, or otherwise will not be counted as there is not a guarantee it will reach us. You can also reach Ashleigh Cole or David Lester on their mobiles in the email signature, but this would be a last resort if email isn't an option.


General Absences

If you cannot make your lesson, then notice of 24hrs is required. Music Box must be notified of this absence through musicboxacademynz@gmail.com or the lesson will be forfeit. 

Appropriate notice will entitle each student to ONE catchup lesson per term. 

These catch ups are organised at Music Box Academy's discretion and may not always be with your original tutor. 

The catchup dates will normally be the first Sunday of the school holidays, a range of times will be made available to all who are owed a catchup but will be first in first served.

Occasionally Music Box will have the flexibility to organise a catchup during the term, but please keep in mind this isn't guaranteed. At the end of the day, it is the student's responsibility to attend the lessons they've booked.

  

If we have no contact from the student regarding the catchup, then the lesson is forfeited. ​

Catchups are not available to any group classes (Band Workshops or Band Lessons), and there can't be any cross crediting between these sessions and one-on-one lessons.


Absence for Illness:

If you can't attend a lesson because of illness, then you must let us know before 10:00am on the day of the lesson. This will be the final cut-off point for notice - 10:01 is fine, of course but we can't accept 10:07 etc.


Music Box must be notified of this absence through musicboxacademynz@gmail.com or the lesson will be forfeit. 

Appropriate notice will entitle each student to ONE catchup lesson per term. This is not separate from general absences, and the rest of the terms there will apply here. 


Tutor Absence:

If a Music Box Academy tutor cannot attend a lesson for whatever reason, then we will strive to find an appropriate relief teacher for the lesson. 

In the event we can't find a relief teacher a catchup will be offered to the students who have missed the lesson. These catchups will either be the first Sunday of the school holidays, or during the term if possible.

If an appropriate catchup time can't be found, the lesson will be credited to next term. ​

If the student won't be returning next term, then a refund may be issued the following term for the lessons missed by tutor absence only. 


Covid Related Absences:

These will operate on the same notice terms as Absence for Illness

If you cannot attend a lesson due to your isolation, the lesson will be hosted on Zoom - normal lesson terms apply. If you don't give enough notice a lesson may be forfeit as we won't be able to set up Zoom in time.

If you are too ill to attend the lesson, then we can offer ONE extra Covid-related catchup per student - same terms as Absence for Illness

Payment Terms:

Lessons are prepaid on alongside the school term (roughly 10 weeks) and are strictly non-refundable.


Payments may be made in 2 or 4 equal parts if Music Box Academy is notified first.